SAFU — Secure Asset Fund for Users — is Binance’s own label for an emergency reserve the exchange describes on binance.com materials (including its Academy glossary). Whatever you think of exchange “insurance” marketing, the official story lives on Binance’s known domains. It is not a public helpdesk that messages you on Telegram to “process a SAFU payout”.
Sites such as safu-binance.com (hyphenated mash-ups are a favourite) are the usual phishing coat. They are absent from Binance’s published domain lists and from the Verify tools Binance tells users to check before trusting a link. The ask is predictable: connect a wallet, submit seed material, or pay a fee to “unlock” compensation after a hack that may never have happened.
Open only URLs you typed or bookmarked. If someone needs you on a lookalike domain to touch SAFU, they are not Binance. Hang up, keep the evidence, and report through channels on the real site — and via Get help if funds already moved.
If money already moved, start at Get help. For anyone selling paid “recovery” afterward, see Fake recovery.
This article is for general information only. It is not legal or financial advice. Details change. If you have lost money, contact your bank or card issuer and use the routes on the help pages.