When you are choosing a broker, wallet or “signal” service, review sites feel like homework you can finish in five minutes. They are also one of the easiest surfaces to game.
Positive write-ups can be bought, swapped or posted by the seller’s own team. Negative ones can come from rivals, from people who broke the product, or from someone who never was a customer. Quiet users who had a normal experience rarely write anything. So the sample is skewed before you even start reading.
None of that means every complaint is false. It means a star rating is not a licence check. For money apps, spend the five minutes on the regulator register, the legal entity name, withdrawal rules and how support actually behaves with a tiny test — not on whether strangers on a rating wall sound angry or delighted today.
If a pitch leans hard on “look at our Trustpilot” while dodging basic identity questions, that imbalance is the signal.
If this pattern matches something you’ve been offered, start at Get help. If someone is already pitching “recovery”, read Fake recovery before you pay another fee.
This article is for general information only. It is not legal or financial advice. Details change. If you have lost money, contact your bank or card issuer and use the routes on the help pages.