Victims describe the same script: a Telegram account with a Trust Wallet logo says your funds are “with the company”, then offers a London office visit or a remote “test transfer” of about one per cent. Others get mail from addresses such as [email protected] demanding a fraction of an ETH to withdraw. That is not how a self-custody wallet works.
Trust Wallet is software you control with a secret phrase. The firm does not custody a pool of your assets that support can unlock after a fee. Official guidance is blunt: genuine mail uses addresses ending in trustwallet.com, and nobody from Trust Wallet will ask for your 12-word phrase or a “verification” payment. Domains that bolt on support, chargeback or info are a phishing classic.
Do not reply, do not click the links, do not send the trial percentage. Open the app or site from your own bookmark and check balances yourself. If you already entered a phrase on a fake page, treat the wallet as burned: create a new wallet offline, move what you still control, and revoke suspicious approvals where you can. Related pattern: fake crypto wallets and unlock fees.
If this pattern matches something you’ve been offered, start at Get help. If someone is already pitching “recovery”, read Fake recovery before you pay another fee.
This article is for general information only. It is not legal or financial advice. Details change. If you have lost money, contact your bank or card issuer and use the routes on the help pages.