A reader reported sending crypto to fafofe.com for an exchange, then watching even a small payment freeze under a compliance excuse that appeared only after the coins had moved. Support refused a cancel; when asked for company details, the chat went quiet. An anonymous website with no clear operator does not owe you a regulated complaints process — that is the risk you buy with the rate.
Legitimate exchangers publish ownership, respond before you send, and do not discover a block only when your transaction is irreversible. If a quote looks magical, assume the exit is where the margin hides. Prefer named platforms you can find in a real register or a major exchange’s own convert tool; send a dust test first when you must use a smaller desk.
If funds are already stuck, save the TXID, screenshots and URLs, stop sending “unlock” top-ups, and use Get help. Anyone offering a paid recovery from the same chat should go in the bin — see Fake recovery.
If this pattern matches something you’ve been offered, start at Get help. If someone is already pitching “recovery”, read Fake recovery before you pay another fee.
This article is for general information only. It is not legal or financial advice. Details change. If you have lost money, contact your bank or card issuer and use the routes on the help pages.