Someone writing from [email protected] under a Center Blockchain label is not proving anything except that free webmail still exists. Blockchain.com tells users that official mail ends on its own domains such as @blockchain.com and @blockchain.info (plus related transactional hosts listed in its support centre). Consumer @outlook.com is not on that list.
The usual script matches every other fake-support desk: pay a tax or “gas” fee to release coins, open a “safe” wallet, share a seed phrase, install remote access. Blockchain.com also warns that it does not cold-call you into paid “crypto recovery”. Treat unsolicited blockchain-flavoured Outlook mail as hostile. Open the real site from a bookmark if you need support; never follow a stranger’s payment instructions to “unfreeze” a balance you cannot see on-chain yourself.
If this already cost you money, start at Get help. For paid “recovery” after a first loss, read Fake recovery.
This article is for general information only. It is not legal or financial advice. Details change. If you have lost money, contact your bank or card issuer and use the routes on the help pages.